Filing a Request
The request for initiation of the proceedings may be filed in several ways:
- By using a form;
- By e-mail (specimen of the request to be completed) to the following address: rzecznik@pasazer.gov.pl;
- By regular postal service, directing letters to the following address:
Rzecznik Praw Pasażera Kolei
przy Prezesie Urzędu Transportu Kolejowego
Al. Jerozolimskie 134
02-305 Warszawa
- Via the electronic Public Administration Services Platform (ePUAP);
- In person. You may obtain a request form at the main office of the Office of Rail Transport; such form should be completed and filed at the main office of the Office. If you do not live in Warsaw, you may also receive a printed copy of the request and then file it at the offices of the Field Branches of the Office of Rail Transport. The contact data is available here.
- By means of the ODR platform. You may use this when the contract of carriage has been executed via the Internet. We encourage you to use this tool in the case of cross-border disputes, i.e. in the situation where the operator performs its business operations in another country or you do not speak well in Polish and you want to file an application against a Polish company. An option to translate the case documentation, as well as to search for the ADR entity competent to hear the case, account for the advantages of this platform. In other cases, the use of the other methods of filing a request indicated above may be more convenient.